Never allow unsolicited calls remote access to your computer.
To begin your support session, enter in your own full name in the name box. Enter your support key in the support key box. If you do not have a support key, please call 01202 530114 and give a brief description of your problem to one of our support technicians.
Click on connect and open the file that is automatically downloaded.
If any windows come up, click Yes or Allow, otherwise the support technican won't be able to connect to your computer.