Privacy Policy

Effective 12/09/2017

BOURNE TECHNOLOGIES LTD PRIVACY AND CUSTOMER DATA RETENTION POLICY

This privacy policy is here to help you understand what information we collect and how we use it.

We will not use or share your information with anyone except as described in this Privacy Policy.

INFORMATION WE COLLECT

Bourne Technologies collects different kinds of information. Some of it is personally identifiable and some are non-identifying. Here are the types of information we collect or receive:

• (IF APPLICABLE) Call detail records (CDRs)– This is a record of the communication from your telephone system. It typically includes a source, destination and duration although it can also include quality metrics and fraud prevention data too. CDRs allow us to create an itemised bill for you which forms part of our accounting procedures.
• Cookies – Cookies are small data files that may contain an anonymous unique identifier. These files are sent to your browser from a website and are stored on your computer’s hard drive. We utilize “cookies” to gather information. You have the option to instruct your browser to reject all cookies or to notify you when a cookie is being sent. Keep in mind that if you choose to not accept cookies, certain parts of our service may be inaccessible to you.
• Service Providers – We may enlist the services of third-party companies and individuals to support, operate, and analyze the usage of our service. These entities are entrusted with your Personal Information solely for the purpose of executing these tasks on our behalf. They are bound by an obligation not to disclose or utilize the information for any other purpose.
• Account Information
• Business Names, Personal Names
  • Business Telephone Numbers, Personal Telephone Numbers
  • Business Addresses, Personal Addresses
  • Usernames and Passwords to Software Packages
  • Usernames and Passwords to Operating Systems
  • Usernames and Passwords to Hardware Devices
  • Records and recordings of all calls between yourselves and Bourne Technologies
  • Records and recordings of all remote-control desktop sessions
  • Records of all email communications between yourselves and Bourne Technologies

HOW WE USE YOUR INFORMATION (PROCESSING YOUR DATA)

Bourne technologies USES YOUR INFORMATION FOR THE FOLLOWING:

• Communicating with you – Solving your problems and responding to your requests. If you contact us with a problem or question, we will use your information to respond to that request and address your problems or concerns.

DATA RETENTION

• Account Data – If the authorised account holder chooses to deactivate the account. The data will be archived for no more than 15 years.
• Correspondence – This includes but is not limited to: emails, call-recordings, CDRs, webchats, Fax transmissions and post. The data may be kept for no more than 15 years.
• Payment Data – Bourne Technologies does not process nor retain card payment data. All sensitive transactional payment data is processed and stored in accordance with PCI-DSS regulations.

SHARING AND DISCLOSURE 

Telephone number subscriber information is shared between the companies involved in a telephone number port as validation. (Openreach/BT along with the RH, LCP and GCP)

SECURITY

Bourne Technologies takes reasonable steps to protect the information you provide to us as part of your use of the Bourne Technologies service from loss, misuse, and unauthorised access or disclosure. These steps take into account the sensitivity of the information we collect, process and store and the current state of technology. When you enter sensitive information (such as sign-in credentials) we encrypt the transmission of that information using secure socket layer technology (SSL) and encrypt all data at rest. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. All Bourne Technologies staff are trained and partake in refresher training in data protection.

DATA STORAGE AND TRANSFERS

Bourne Technologies does not store or process data outside of the United Kingdom.

CHANGES TO THIS PRIVACY POLICY

Bourne Technologies may change this policy from time to time, and if we do we’ll post any changes on this page. If you continue to use Bourne Technologies after those changes are in effect, you agree to the revised policy. If the changes are material, we may provide more prominent notice or seek your consent to the new policy.

This privacy policy does not cover third party websites that you can link to through the Website. We accept no liability for these sites. If you have any complaints, questions or comments about this privacy policy or Bourne Technologies LTD use of your personal information, you can contact Bourne Technologies here https://bourne.technology/contact-us/

DATA REMOVAL REQUEST

Should you wish to remove any/all of your data, or require a copy of your data, please email support@bourne-tech.com with your request, and we will be happy to oblige.